Thank you for shopping with us at Tambapanni Collective. We are committed to delivering your order in a timely and efficient manner. Below you will find detailed information about our shipping policy.

Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Locations

We proudly ship our products from Sri Lanka to various destinations worldwide. Please ensure that your delivery address is correct and complete to avoid delays.

Delivery Time

All products are shipped from Sri Lanka and typically take 7-14 business days to be delivered. Delivery times may vary depending on your location and any unforeseen delays with customs or shipping services.

Shipping Rates

We use DHL as our delivery partner, ensuring reliable and trackable shipments. Our shipping rates are as follows:

• Flat Rate Shipping: A flat rate of SGD 20 applies to all products.
• Noritake Items: Shipping charges for Noritake items are weight-based.

Customs, Duties, and Taxes

Tambapanni Collective is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your shipment directly through the DHL website or via the link provided in the email.

Damages and Issues

We take great care in packaging your items to ensure they arrive safely. However, if you receive a damaged item, please contact us immediately at ayubowan@tambapannicollective.com. We will work with you to resolve the issue promptly.

Returns and Exchanges

Please refer to our Return Policy for detailed information on how to return or exchange an item.

Contact Us

If you have any questions or concerns about your order or our shipping policy, please contact our customer service team at ayubowan@tambapannicollective.com. We are here to assist you and ensure your shopping experience is smooth and enjoyable.

Thank you for choosing Tambapanni Collective. We appreciate your business and look forward to serving you.