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Frequently Asked Questions

General Information

What is Tambapanni Collective?

Tambapanni Collective is an e-commerce platform offering a curated selection of luxury fashion, jewellery, home décor, and wellness products, featuring selected high-end private labels. Our collections are inspired by the rich heritage and natural beauty of Sri Lanka.

How do I contact Tambapanni Collective?

You can contact us via email at We are here to assist you with any questions or concerns you may have.


How do I place an order?

To place an order, simply browse our collections, select the items you wish to purchase, and add them to your cart. Once you have finished shopping, proceed to checkout and follow the prompts to complete your order. For bespoke orders, please contact us via our Contact Us page or call our hotline.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at We will do our best to accommodate your request, but please note that orders that have already been processed and shipped cannot be modified or cancelled.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the tracking number provided through the DHL website or via the link in the email.


Where do you ship from?

All products are shipped from Sri Lanka.

How long does shipping take?

Delivery typically takes 7-14 business days, depending on your location.

What are the shipping costs?

We charge a flat rate of SGD 20 for shipping on all products except for Noritake items, which are charged based on weight.

Do you ship internationally?

Yes, we ship to various international destinations. Please ensure your delivery address is accurate to avoid delays.

Returns & Exchanges

What is your return policy?

For information on returns and exchanges, please refer to our Return Policy page. If you need further assistance, contact us at

How do I return an item?

To initiate a return, please contact our customer service team at with your order details and the reason for the return. We will guide you through the process.


Are your products authentic?

Yes, all products sold on Tambapanni Collective are authentic and sourced directly from the brands or authorised distributors.


What payment methods do you accept?

We accept major debit/credit cards, PayPal, and other secure payment methods.

Is my payment information secure?

Yes, we use secure payment gateways and encryption technology to ensure your payment information is protected.

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